Refund Policy

Last updated: October 17, 2026

At Oyetu Cloud (operated by Oyetu Network CC), we strive to deliver reliable shared hosting, VPS performance, and managed accounting software deployment. We want you to be satisfied with our infrastructure. Please review our refund guidelines below.

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on standard new Shared Hosting and VPS hosting subscriptions. If you are not fully satisfied with your service and cancel your account within the first 14 days of your initial signup, you are eligible for a full refund of the base hosting fee, subject to the exclusions outlined below.

2. Non-Refundable Items and Services

Certain items and services are strictly non-refundable due to registry and setup costs incurred upfront:

• Domain Name Registrations & Transfers: Domain names registered, renewed, or transferred through our system are managed immediately by top-level registries and cannot be refunded or cancelled once processed. You retain full ownership of the domain name for the registered period.
• Setup and Custom Configuration Fees: One-time manual server provisioning or bespoke software setup fees are non-refundable once the engineering work has been executed.
• Add-on Licenses & Third-Party Software: Specific commercial licenses or external software add-ons procured on your behalf are non-refundable.

3. Beta Promotional Packages & Multi-Month Blocks

For prepaid multi-month promotional blocks (such as our 3-month beta billing option):

• Cancellation requests made within the initial 14-day window will receive a prorated or full refund of the unused blocks, minus any non-refundable domain registration costs.
• After the initial 14-day trial period, prepaid multi-month packages are non-refundable for the remainder of the active prepaid term.

4. Account Termination Due to Policy Violations

No refunds will be issued if your account, server instance, or hosted application is suspended, disabled, or terminated due to a violation of our Terms and Conditions or Acceptable Use Policy (including hosting malicious content, unauthorized scanning, spam, or unlawful activity).

5. How to Request a Refund

To request a refund within the eligible 14-day window:

• Log into your Client Dashboard and submit a support ticket specifying your account details and reason for cancellation.
• Alternatively, contact our support team directly via email or our official communication channels.

Approved refunds are processed back via the original payment method (such as PayPal or manual account credit adjustments for local mobile wallet transactions) within 5 to 10 business days.